Refund and Exchange Policy

Refund and Exchange Policy for DWEEB.STORE

At DWEEB.STORE, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, and we’re here to make sure you’re happy with your purchase. Whether you need a refund or an exchange, we’ve got you covered. Below, you’ll find all the details about our refund and exchange policy.

1. General Refund and Exchange Policy:

We offer refunds and exchanges on most of our products to ensure that you’re completely satisfied with your purchase. If you’re not happy with your order for any reason, please contact us within 30 days of receiving your item, and we’ll assist you with the process.

2. RetroOtaku Products:

  • Eligibility: All products under our RetroOtaku line are eligible for a refund or exchange.
  • Refunds: If you’d like to request a refund, please reach out to our customer service team within 30 days of receiving your order. Refunds will be issued to the original payment method once the returned item has been received and inspected.
  • Exchanges: If you need a different size, color, or item, we’re happy to offer an exchange. Contact us within 30 days of receiving your item, and we’ll guide you through the exchange process. Please note that the item must be in its original condition, unworn, and unwashed.

3. Customizable Products:

  • Unique Nature: Customizable items are specially crafted according to your specific design and preferences. Due to the personalized nature of these products, we do not offer automatic refunds or exchanges.
  • Issue Resolution: However, we understand that it’s crucial for your custom design to meet your expectations. If there’s an issue with your custom item, please contact us within 30 days of receiving it. We’ll work closely with you to find the best possible solution, which may include revisions, a replacement, or other resolutions depending on the situation.

4. How to Initiate a Refund or Exchange:

To start the refund or exchange process, please follow these steps:

  1. Contact Us: Email us at [your contact information] with your order number, the item you’d like to return or exchange, and the reason for your request.
  2. Return Instructions: Our customer service team will provide you with instructions on how to return the item. Please ensure that the item is securely packaged to avoid damage during transit.
  3. Processing: Once we receive your returned item, we’ll inspect it to ensure it’s in its original condition. If the return is approved, we’ll process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method, and exchanges will be shipped at no additional cost to you.

5. Conditions for Returns and Exchanges:

  • Timeframe: Requests for refunds or exchanges must be made within 30 days of receiving your order.
  • Item Condition: All returned items must be in their original condition, including being unworn, unwashed, and with all tags attached. Customizable items must be returned in the condition they were received, with no signs of wear or damage.
  • Non-Returnable Items: Certain items may not be eligible for return or exchange due to hygiene reasons or if they have been specifically marked as final sale. Please check the product description for any such notices.

6. Damaged or Defective Items:

We take great care in packaging and shipping your orders, but if you receive a damaged or defective item, please contact us immediately. We’ll arrange for a replacement or refund at no additional cost to you. Please provide photos of the damage or defect to help us resolve the issue quickly.

7. Shipping Costs:

  • RetroOtaku Products: We offer free returns and exchanges for all RetroOtaku products.
  • Customizable Products: In most cases, we will cover the cost of shipping for any revised or replaced custom items. However, specific situations may vary, and we’ll discuss this with you during the resolution process.

8. Changes or Cancellations:

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed, it may not be possible to cancel it, especially for customizable items. We’ll do our best to accommodate your request, but please note that custom orders are typically final once production has begun.

9. Contact Information:

If you have any questions about our refund and exchange policy or need assistance with a return, please don’t hesitate to reach out to us. Our customer service team is here to help and ensure your experience with DWEEB.STORE is a positive one.

Thank you for shopping at DWEEB.STORE! We appreciate your business and are committed to making sure you’re satisfied with your purchase. Whether it’s a RetroOtaku product or a one-of-a-kind custom design, we’re here to make things right if anything goes wrong.